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Account Manager, Client Services

Account Manager, Client Services – TotallyHer – LA
 
Evolve Media is looking for a seasoned Account Manager who has a background in digital advertising to provide seamless digital campaign execution all while providing a high-level of client service support for accounts. This individual has an aptitude for the technical side and works well multitasking and managing multiple client campaigns simultaneously. This person will be based in Los Angeles and report into the Director of Client Services.
 
Responsibilities
·         Responsible for daily communication with clients, and to lead internal and external kick off calls prior to launch.
·         Oversee contract compliance and project scope document; ensure that timelines, KPI’s and benchmarks are met.
·         Monitor campaign delivery for quality assurance/control and ensure campaigns are running as contracted.
·         Aggregate internal reporting and work with Sales Planner to revise IO with proactive optimization requests once approved by client.
·         Provide timelines to clients, obtain necessary assets, and track pre/post turnover document.
·         Cultivate positive relationships with both external clients and internal cross functional teams.
·         Build and manage campaign status documents for review with sales, operations and Sales Planner.
·         Create wrap-up reports and upsell to client through optimizations and campaign performance metrics.
 
Requirements
·         2+ years prior experience in Digital Media with SalesForce, MS Excel, Media Math and Third Party Order management systems
·         Point of contact for client post sale, anticipate needs and know when to escalate issues that arise, consultative approach when working with clients.
·         Assertive, positive communicator, ability to juggle many moving pieces and multiple campaigns
·         High level, solutions oriented thinker
·         Deep knowledge of project management tactics and process
·         Strong understanding of DFP, tracking, assets needed and turnaround times
 
Company Perks:
·         Health/Vision/Dental/401k/Long-term Disability
·         Extended holiday break and “skip days”
·         Free food and drinks, happy hours
·         Company events, bowling, kickball     
·         Free Parking
·         AnyPerk discounts

If interested, submit your resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it  

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